- Message the host first. Most problems — a missing key, wrong instructions, something not working — are quickest solved directly.
- If the host does not respond or cannot help, contact us at contact@ethiobete.com with your booking details.
- Keep it in writing. Messages sent on EthioBete are kept, and our team can see the full conversation when helping.
⚠️ If you feel unsafe, leave and get to a safe place first. Contact us afterwards.
If a listing turns out to be seriously misdescribed, tell us. We review listings before they go public, but we cannot inspect properties in person and rely on reports like yours.