Refunds are issued automatically to the original payment method when a booking is cancelled and money is owed back. There is nothing to claim.
- Amount is set by the listing's cancellation policy — see Cancelling a booking.
- A host cancelling a confirmed booking means a full refund to the guest.
- Our team can also issue a refund on a host's behalf when resolving a dispute.
Once issued, the money is with your bank. Most cards show it within a few working days.